FREQUENTLY ASKED QUESTIONS

Everything you need to know about Elezatv — activation, devices, quality, payments and guarantees.

How fast is activation after payment?

Activation is automatic. Within 2–5 minutes of a verified payment you receive an email with your login credentials, server details and setup links for every device.

Which devices can I use?

Amazon Firestick and Fire TV, Samsung and LG Smart TVs, Android phones/tablets/boxes, Apple TV, iPhone and iPad, Windows PC, Mac, and MAG/Enigma boxes. See our step-by-step setup guides for each.

How many devices can watch at once?

That depends on your plan: 1, 2 or 3 simultaneous connections. You can install the service on as many devices as you like — the limit only applies to concurrent streams.

What internet speed do I need?

20 Mbps is comfortable for Full HD; 30+ Mbps is recommended for 4K. A wired Ethernet connection gives the most stable experience for big matches.

Do you offer an EPG (TV guide)?

Yes — a full electronic programme guide is included for all major channels, with catch-up available on supported ones.

Is a VPN required?

No. A VPN is optional; in some regions it can improve routing and privacy, but the service works without one.

What payment methods do you accept?

Secure debit and credit card payments. The exact options are shown at checkout, and you receive an invoice by email.

What happens if a channel goes down?

Our infrastructure monitors streams 24/7 and reroutes automatically. If you ever hit a dead link, contact support — issues are typically resolved in minutes.

Do you have a refund policy?

Yes — every plan includes a 7-day money-back guarantee. If you are not satisfied in the first week, you get a full refund.

Can I upgrade my plan later?

Yes. You can move from 1 device to 2 or 3 connections at any time — support applies the price difference pro-rata.

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